About The Urinal Shop Team
About The Urinal Shop – Australia’s Urinal Specialists
The Urinal Shop is an Australian specialist supplier of commercial urinals and urinal accessories, established in 2010.
We were founded by a team of experienced plumbers and urinal service technicians who have spent years installing, repairing, cleaning, and maintaining urinals across a wide range of commercial and public environments. This hands-on experience gives us a clear understanding of what works, what fails, and what causes long-term problems in real-world use.
Unlike general plumbing suppliers, we focus exclusively on urinals.
Built on Real-World Experience
Before launching The Urinal Shop, our team spent many years fixing problem urinals — most of which were installed following poor specification decisions made during construction and compounded by inadequate preventative maintenance programs.
Common issues we encountered included:
- Persistent odours
- Excessive water usage
- Premature drain pipe damage and blockages
- High ongoing maintenance and consumable costs
In many cases, these problems could have been avoided with better product selection and clearer upfront advice.
Independent, Practical Urinal Advice
Architects and specifiers often select urinals based on appearance alone, only to discover significant operational issues within the first year of use. Our role is to help buyers avoid these outcomes by providing clear, practical advice based on long-term performance, not aesthetics or marketing claims.
Our plumbers and service technicians have worked with almost every major urinal design and system available in Australia. We draw directly on their feedback to recommend what we believe are the best-performing urinal products currently on the market.
Urinal Solutions for Every Budget
Budget is a major consideration for most projects. We offer a wide range of urinal options to suit different requirements, including:
- Low-cost retrofit solutions
- Standard flushing urinals
- Advanced waterless urinals
- Trough systems
- Stainless Steel urinals
- Porcelain / Fibreglass options
We supply solutions for new builds, upgrades, and problem installations.
Ongoing Cost Matters
When choosing a urinal, upfront cost is only part of the equation. Some waterless urinals can save significant volumes of water each year but incur high consumable and maintenance costs if poorly selected.
We help customers understand the full lifecycle cost of their urinal choice so they can make informed decisions based on water usage, maintenance, and long-term operating costs.
Australia-Wide Supply & Expert Support
The Urinal Shop supplies urinal products Australia-wide and provides expert advice for commercial, public, and industrial installations.
If you require technical information, product recommendations, or would like one of our team to visit your site for a free inspection, please contact us at any time.
Troy Gow – Founder / Sales
Troy is the Co-Founder of The Urinal Shop. He assumes the roles of Head of Sales and Product Development, among other things. Troy has 20+ years of experience in sales and has profound knowledge of the inner workings of urinals and can offer sound urinal advice, after a 5-year degree at the University of Men’s Urinal Troughs Ohio USA.
Away from work, you can find Troy lying around in his hammock on his island retreat or leading a rally down the main street of parliament house, for the eradication of harmful ticks and insects.
Shane Turner – Co-Founder / After Sales / Electronics Engineer
The second of the Co-Founders of The Urinal Shop, Shane specialises in After Sales Care, Technical Advise and Accounts. Shane has over 15 years of experience in the industry, with a wealth of knowledge in the electronics sector of the business. He gained his electronics background whilst leading the team in the failed NASA launch at the Cape Canaveral Space Force Station in Florida in 1999.
In Shanes’s spare time, you will find him exploring Lake Macquarie in Greg Norman’s former Super Yacht or being an extra in the musical Cats.
Nathan Gow – Head of Operations
Nathan’s role at The Urinal Shop is Head of Operations and Logistics including our other Business Unit. He brings a wealth of knowledge from leading teams in multinational companies. Nathan was bought into the business 2 years ago, to create a structured and well-balanced environment within the team. If you have a missing delivery, Nathan has all the connections to find it!
If you can’t reach Nathan, he is more than likely trying to find his way out of a bunker at his local golf course or somewhere out of service camping in the wilderness.
Vivien Winterburn – Urinal Technician / Delivery Guy
Viv is our qualified Urinal Service Technician. After studying a 4-year apprenticeship in Urinal Cleaning & Maintenance and obtaining his certification, Viv joined the team.
In his time with The Urinal Shop, Viv has progressed to the team’s lead technician and has since taken on the additional role of Sydney Metro deliveries. He is the man on the ground, with all the solutions for your smelly urinal!
Away from work, Viv is perched high above the Dee Why headland, with a beer and a fishing rod, waiting on that once-in-a-lifetime catch!